Base and service radius

Ask HealthyRides to change your base address or service radius.

Your base address and service radius decide which rides reach your Available rides board. HealthyRides sets them when it onboards you. After that, a change is a request a HealthyRides admin reviews, and the base and radius on file stay in force until it is approved.

Asking for a change

On Crew & admin, under Base and service radius:

1. Select Request a change.
2. Enter a new base address (Address line 1, optional Address line 2, City, two-letter State, five-digit Postal code), a new Service radius (miles) from 1 to 250, or both.
3. Optionally add a Note for the reviewer.
4. Select Send for review.

A request that asks for nothing new is refused.

One request waits at a time. While it waits, the section says so, and you can ask again once it is decided.

The outcome

Your provider admins are emailed the outcome, and the request lists with its state:

• Waiting for review.
• Approved: available rides are matched against the new base and radius from then on.
• Rejected, with the reason HealthyRides gave.

Offering another tier

A tier is never asked for here. Upload its operating authority instead: see Organization & credentials.

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