Payers, diagnoses and credentials

October 2026 (M7): insurance and diagnoses on every trip, provider credentials, tiers and Standing, and round trips.

Released October 8 to October 12, 2026.

Who pays for a ride, why it is needed, and which rides a provider wants.

Payer on every trip. Insurance, facility-paid or self-pay, with primary and secondary insurance and the insurance class (Medicare, Medicaid or Private). (PR 463, PR 467)
Providers see the payer class before they bid, on the board and in the bid form, never the plan or member ID. (PR 467, PR 480)
Accepted payers. A provider can rank the rides it prefers to carry first. It is a preference and hides nothing. (PR 467)
Diagnoses. Search the current ICD-10-CM codes, with each code's HCC flag, and edit a trip's diagnosis list after booking. (PR 463, PR 464, PR 472, PR 473)
Coverage on the patient record, editable and removable without booking a ride. (PR 473)
Your facility NPI is filled in for you from your facility's settings. (PR 473)
Submitted by. Each ride records who booked it. (PR 462)
Choose your board's columns. (PR 464)
Tiers and credentials. Each ride states its tier, and a provider bids only on tiers its verified credentials cover. Providers upload credential documents in the app. (PR 464, PR 471, PR 473)
Standing in the open. Facilities see each bidder's Standing and 90-day on-time rate, and can filter providers by tier; providers can decline a ride. (PR 463, PR 470, PR 471)
Round trips. A trip holds an outbound and a return ride, each with its own status, crew and carrier. (PR 476, PR 477)
One bid per provider per ride, even when two are sent at once. (PR 470)