Crew guide

How crew members see their assigned rides and record each step of a ride on the crew console.

The crew console is where you see the ride you are on and record each step as it happens. It is built for a phone: one column, large buttons, and one thing to do at a time.

You see the console if you sign in with the crew role. Crew do not see the facility or provider screens, such as the dashboard, the Available board or reports.

Walkthrough

1. Sign in with the account your provider's admin set up for you. If you have no account yet, ask your provider admin to invite you (see Get started).
2. Open Crew console. You land on Current leg, the earliest ride you have not finished.
3. Check the pickup, the dropoff and the requirement line under the ride reference.
4. Record each step with the buttons below. See Punches.
5. To work a different ride, tap it under Today's other legs. It becomes the current leg.
6. When you close a leg, it stays on screen so you can see it close. Tap the next leg in the list to move on.

If no ride is assigned, the screen reads No leg assigned. You are on standby. A dispatcher assigns your next leg, and it appears here.

What the fields and statuses mean

• Ride reference is a short code such as A1B2C3. It is the name of the ride everywhere in HealthyRides.
• Status badge shows where the ride stands, such as Scheduled or In Progress.
• Requirement line lists what you are carrying, separated by dots: the tier, oxygen with its rate, attendants, equipment, weight-bearing, mobility, wheelchair and comments to crew. A part that does not apply is left out.
• Pickup is the address, followed by the entrance or saved pickup point when there is one.
• Pickup room and Dropoff room show the floor or room. They appear only when the facility entered one.
• Dropoff is the destination address.
• Wait clock appears only while a patient-not-ready wait is running. See The wait clock.
• Today's other legs lists your other rides, earliest pickup first. An ASAP ride has no pickup time and is listed after the timed ones.

Your menu

Open the user menu in the header for My profile and Notification preferences. Sign out is there too.

Common questions

Why is the screen empty?

You have no assigned ride right now. A dispatcher assigns rides to crew. Your provider sees who is assigned on My rides and Crew & admin.

The screen says it could not load my legs.

Check your signal and try again. The console shows nothing rather than an out-of-date ride.

Where does the ride come from?

A facility books it and picks a provider's bid. See Booking to completion. The facility's view of the same ride is on Ride detail.