HealthyRides

Round trips and will-call

How a trip with an outbound and a return ride is booked, bid on and run, and what happens to a return with no set time.

A round trip is one trip with two rides: an outbound and a return. The facility books it once, providers bid on it once, and each ride is then run and graded on its own.

Who is involved

  • A Scheduler books the trip and picks a bid.
  • A Dispatcher bids on the whole trip and later assigns crew.
  • Crew run each ride and punch it separately.

Steps

  1. Scheduler, Schedule Ride. On the trip step, choose Round trip. The form then asks for a Return pickup, which is required. See Schedule Ride.
  2. Dispatcher, Available rides. The trip is one entry. A bid covers the trip's open rides together, with an ETA for each. See Placing a bid.
  3. Scheduler, the ride's bids. The Scheduler picks one bid. Both rides become Scheduled with that provider.
  4. Dispatcher, My rides. Each ride appears as its own ride, with its own status, crew and punches. See My rides.
  5. Crew, Crew console. The crew run the outbound and punch it through to Complete, then do the same for the return.
  6. Either role. If the provider later releases one ride, only that ride goes back to the board. The other keeps its carrier. See Release and rebroadcast.

What each side sees

  • The facility sees one trip with two rides, each with its own status and timeline on ride detail.
  • A trip has no status of its own. Its state is read from its rides.
  • After a release, the two rides of one trip can end up with different carriers. The re-bid happens inside the original trip, and a bid covers only the rides still open.
  • The diagnosis list belongs to the trip. It is shared by both rides, and it stays editable until the last ride completes.

Common questions

Can I book a return with no set time (will-call)?

Not today. A round trip needs a return pickup time when you book it. If the return time is not known, book the outbound as a one-way trip and book the return when you have a time.

Can the two rides have different providers?

Yes, but only after a release. A single bid wins both open rides at the pick.

Is the return graded separately?

Yes. Each ride is graded on its own punches and on the ETA the provider committed for that ride.