Patients

Find a patient record by name, date of birth or MRN.

Patients is a search, not a list. Nothing is shown until you type, so a screen left open never lists your patients. Each patient belongs to your organization alone and is never shared with another.

Walkthrough

1. Type in Search a name, a date of birth such as 03/12/1974, or an MRN. Type at least two characters, then press Enter.
2. To include patients you have deactivated, tick Include deactivated.
3. Read the note under the search for how many results came back.
4. Find the patient in the results. Each row shows Patient, Date of birth, MRN and Status.
5. Select View patient with the short reference, such as "View patient · PT-4F7K". The patient record opens.

To add a new patient, use step 1 of Schedule Ride. This screen does not create patients.

What the fields and statuses mean

• Active: the patient can be booked on new rides.
• Deactivated: the patient no longer appears when you book. Rides already booked keep them.
• PT-4F7K: a short reference to the patient. The link uses it instead of a name or MRN, so a screen reader reading out the links does not read out patient details.

Common questions

Why is the list empty?

It stays empty until you search. Type at least two characters.

I searched and nothing matches.

Check the spelling, or search by date of birth or MRN. If the note says a deactivated patient matches, tick Include deactivated.

Can other facilities see my patients?

No. Patient records belong to your organization. Providers see only what a ride needs, and they do not see a patient's name before they win the work.