Reports

How your organization's rides went: on-time rates, waits by facility, units and ride history.

Reports is the provider admin's view of performance across every facility you serve. Dispatchers do not see this tab. The page is titled My performance.

Walkthrough

1. Open Reports.
2. Pick a date range: last 7 days, 30 days, 90 days or year. The page opens on 30 days.
3. Read the tiles at the top.
4. Scroll to Wait by facility, then Performance by unit, then Ride history.

The tiles

• Rides: how many rides ran in the range.
• On time vs promised: the share that reached the nurses desk by the ETA you bid. This is the grade that counts.
• On time vs scheduled: the same measure against the time the facility asked for.
• Released: rides you gave back. It explains the gap between your win rate and the facility's.
• Survey response rate: how many patients answered the post-ride text survey.

A dash means there was nothing to divide, which is different from 0%.

Wait by facility

Your legs grouped by facility location, with the number of legs and the Avg wait. An average of 15 minutes or more is highlighted. Long facility-caused waits do not damage your grade.

Performance by unit

Each vehicle by its unit label (or plate): its crew, rides, on-time rate, how often punches came in order, and the wait it absorbed.

Ride history

One row per leg: reference, date, facility, patient, your bid ETA, the actual time and the grade. Rows are titled by reference, never by a patient name.

Common questions

Why is a tile blank?

Nothing ran in that range, or the report did not load. Widen the range or choose Try again.

Where is my Standing?

It is on the Your standing tile of Available rides, and on the Organization & credentials card in Crew & admin.

Can I get these by email?

Yes. Set up a weekly or monthly summary on the Report emails tab of Admin.